Returns & Refunds Policy

If something isn't right, or you change your mind, we are happy to accept a return subject to the policy below.




If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:


  1. You must inform us by email of your decision to make a return of Item(s) within 14 days of receipt of the goods, together with proof of purchase.    
  2. Item(s) must be unused with all original tags/labels attached.
  3. Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.


If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.




If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.


Please contact us by email if you wish to make a return, and we will provide you with further instructions.

Our address:

Fireball UK

21 Mitchell Close


PO15 5SE

Tel: +44 (0)7545 985564 +44 (0)7545 985564



Or use our contact form.